Schneider Electric is hiring for the role of Service Desk Analyst in Bangalore. This opportunity is suitable for graduates who are interested in IT support, technical troubleshooting, customer interaction, and service desk operations.
The role involves supporting employees with application, software, hardware, and IT-related issues. Candidates with strong communication, problem-solving, and basic technical knowledge can consider applying.
 |
Schneider Electric Hiring Service Desk Analyst Bangalore |
Job Overview
Company: Schneider Electric
Job Role: Service Desk Analyst
Experience: Freshers / Experienced
Qualification: Any Graduate
Job Type: Full-Time
Work Mode: Hybrid
Location: Bangalore, Karnataka
Expected Salary: ₹4–6 LPA (Estimated)
Job ID: 130550
Department: IT Services and Solutions
About Schneider Company
Schneider Electric is a global company focused on energy management, automation, and digital transformation solutions. The company works across industries to provide technologies that support energy efficiency, automation, infrastructure, and sustainability.
For job seekers, Schneider Electric offers opportunities across technology, engineering, customer support, operations, and digital services.
About Role
As a Service Desk Analyst, you will act as one of the first points of contact for employees who experience IT-related issues.
Your work may involve receiving incidents through support channels, understanding the problem, providing basic troubleshooting, documenting the issue, and escalating complex cases to the appropriate technical teams.
This role is suitable for candidates interested in building a career in IT support, technical service desk operations, infrastructure support, or enterprise IT.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Respond to basic IT incidents and service requests.
- Understand customer issues through effective communication and questioning.
- Troubleshoot problems related to applications, software, and hardware.
- Log and track incidents using service desk tools.
- Escalate complex technical issues to appropriate support teams.
- Follow up on incidents until proper resolution.
- Maintain clear communication with users regarding issue progress.
- Document solutions and contribute to the internal knowledge base.
- Learn about supported applications and technologies.
- Follow IT service management processes and company procedures.
- Provide professional and customer-focused technical support.
- Be flexible to work in shifts based on business requirements.
Eligibility Criteria
Candidates applying for this role should meet the following requirements:
- Any Graduate can apply.
- Freshers and candidates with relevant experience may be eligible.
- Good communication skills are required.
- Basic understanding of computers and IT systems is beneficial.
- Strong analytical and problem-solving ability.
- Willingness to learn new technologies and support processes.
- Ability to interact professionally with customers and internal teams.
- Flexibility to work in shifts if required.
Required Skills
- Customer Support
- Technical Troubleshooting
- Problem Solving
- Communication Skills
- Analytical Thinking
- Incident Management
- Basic IT Knowledge
- Customer Handling
- Documentation Skills
- Team Collaboration
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
The following skills can provide an additional advantage:
- Microsoft Office 365
- Outlook
- Windows 8/10 or later
- Active Directory
- VPN
- ServiceNow
- ITIL Foundation knowledge
- Chat and Email Support
- Voice Support
- Basic Mobile Device Knowledge
- iOS and Android familiarity
Previous experience in a technical service desk environment can be beneficial but may not be mandatory for all applicants.
Why Join Schneider Electric?
- Opportunity to work with a global technology and energy management company.
- Exposure to enterprise IT support environments.
- Learn service desk and incident management processes.
- Opportunity to work with IT tools and business applications.
- Build experience in customer-facing technical support.
- Hybrid work environment.
- Potential career growth into advanced IT support and infrastructure roles.
Job Location
Bangalore, Karnataka, India
Work Mode: Hybrid
Candidates should be prepared to work according to the company's office and shift requirements.
Expected Salary
The expected salary for this role is approximately:
₹4–6 LPA (Estimated)
The actual salary package may vary based on candidate experience, skills, interview performance, company policies, and location.
Selection Process
The selection process may include the following stages:
- Online Application
- Resume Screening
- HR or Initial Screening
- Technical / Service Desk Interview
- Communication Assessment
- Final Interview
- Offer and Background Verification
The exact hiring process may vary depending on business requirements.
How to Apply
Interested candidates can apply through the official Schneider Electric careers portal.
Official Apply Link: Apply for Schneider Electric Service Desk Analyst
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
Before applying, make sure you understand that this is a Service Desk and Technical Support role, not a software development role.
Candidates should carefully check the following:
- Read the complete job description before applying.
- Confirm your eligibility and preferred work location.
- Check whether you are comfortable with rotational shifts.
- Use an updated resume with correct contact details.
- Highlight communication, troubleshooting, technical support, and customer service skills where applicable.
- Apply only through the official company careers website.
- Never pay money to anyone for a job opportunity or interview.
- FreshHire Daily only shares job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
Candidates can prepare for questions such as:
- Tell me about yourself.
- What do you understand about the Service Desk Analyst role?
- How would you handle an angry customer facing a technical issue?
- What is the difference between an incident and a service request?
- What steps would you follow to troubleshoot a computer issue?
- What is Active Directory?
- What is a VPN?
- What do you know about ServiceNow?
- How would you prioritize multiple customer issues?
- Why do you want to work in IT support?
Related Jobs
- Accenture IT Chat Support Associate
- Oracle Customer Service Coordinator
- IBM Process Associate – Order Management
- Wipro Hiring for Associate Analyst
- Sage Hiring for Customer Support Specialist
Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Schneider Electric. Job details, eligibility criteria, salary, and hiring requirements may change based on company requirements. Candidates should verify all information through the official Schneider Electric careers portal before applying.
0 Comments