IBM Recruitment 2026 is hiring Process Associates – Order Management (Healthcare – Voice) in Gurgaon, Haryana. Candidates with a Bachelor’s degree and 0–1 year of experience can apply. This role involves handling customer queries, coordinating order-management activities, meeting SLAs, and working in rotational shifts.
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| IBM Hiring Freshers 2026 Process Associate Order Management Healthcare Voice Gurgaon |
Job Overview
Company: IBM
Job Role: Process Associate – Order Management
Domain: Healthcare – Voice
Experience: 0–1 Years
Qualification: Bachelor’s Degree
Location: Gurgaon, Haryana
Job Type: Full-Time
Salary: ₹4–6 LPA (Expected)
Job ID: 121876
About IBM Company
IBM is a global technology and consulting company working across areas including hybrid cloud, AI, automation, and digital transformation. IBM Consulting focuses on helping organizations modernize their business processes and technology.
About Role
As a Process Associate – Order Management, you will handle healthcare-related inquiries, requests, and concerns while providing accurate information. The position requires strong communication skills and flexibility to work in shifts.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Coordinate activities related to order management.
- Handle customer queries through calls and email follow-ups.
- Resolve inquiries, requests, and concerns accurately.
- Identify potential threats and recommend suitable actions.
- Follow SLAs, processes, and timelines.
- Work effectively under pressure.
- Meet assigned performance targets.
Eligibility Criteria
- Bachelor’s degree is required.
- Master’s degree is preferred.
- 0–1 year of experience.
- Healthcare domain experience is preferred/required as stated in the job description.
- Willingness to work in shifts.
- Strong verbal communication skills.
Required Skills
- Customer Service
- Order Management
- Healthcare Process Knowledge
- Voice Support
- Email Communication
- Problem Solving
- Analytical Skills
- MS Office
- Time Management
- Communication Skills
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
- Healthcare domain knowledge
- Data analysis
- Strong interpersonal skills
- Organizational skills
- Ability to meet targets
- Ability to work under pressure
- Self-directed approach
Why Join IBM?
- Opportunity to start a career with a globally recognized technology company.
- Exposure to healthcare business processes.
- Opportunity to develop customer-service and order-management skills.
- Professional learning and development opportunities.
- Experience working with global clients and teams.
Job Location
Gurgaon, Haryana, India
Expected Salary
₹4–6 LPA (Expected)
The salary range is an estimate and may vary based on IBM's compensation structure, candidate profile, and location.
Selection Process
The selection process may include:
- Application screening
- Communication/assessment round
- Process or technical assessment
- HR interview
- Final selection and documentation
The exact process may vary depending on IBM's hiring requirements.
How to Apply
Interested candidates can apply through the official IBM Careers portal.
Official Apply Link: IBM Careers – Process Associate Order Management
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Check the eligibility criteria carefully before applying.
- The role requires 0–1 year experience and a Bachelor’s degree.
- Healthcare domain experience is mentioned in the job requirements.
- Candidates should be comfortable handling voice calls and email follow-ups.
- Keep your resume updated with relevant communication, MS Office, customer-service, and analytical skills.
- If your profile is shortlisted, further communication regarding assessments, interviews, and onboarding will be sent to your registered Email ID or Phone Number.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to join IBM?
- What do you understand by Order Management?
- Why is customer service important in healthcare?
- How would you handle an angry customer?
- How do you manage pressure and multiple tasks?
- What is an SLA?
- Are you comfortable working in rotational shifts?
- How good are you with MS Office?
- Why should we hire you as a fresher?
Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with IBM. Candidates should verify all job details and apply only through the official IBM Careers website.
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