Oracle Recruitment 2026 is hiring Customer Service Coordinators for its Bengaluru location. Freshers and candidates with 0–2 years of experience can apply for this opportunity. The role focuses on IT service desk support, customer service, technical troubleshooting, ticket management, and issue resolution.
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| Oracle Hiring Freshers Customer Service Coordinator IT Service Desk Bengaluru |
Job Overview
Company: Oracle
Job Role: Customer Service Coordinator
Job Identification: 339174
Job Category: Services and Support
Employment Type: Regular Employee
Experience: 0–2+ Years
Qualification: Any Graduate
Location: Bengaluru, Karnataka
Work Type: Full-Time
Career Level: IC0
Language Required: English
Application Mode: Online
About Oracle Company
Oracle is a global technology company providing enterprise software, cloud infrastructure, databases, and business applications. Oracle helps organizations manage their data, applications, technology infrastructure, and business operations through its technology solutions.
About the Role
As a Customer Service Coordinator, you will provide real-time assistance to customers and users regarding product access, configuration, account management, support entitlements, and general technical issues.
The role involves handling helpdesk requests through different communication channels, troubleshooting customer problems, documenting resolutions, and escalating complex issues to the appropriate technical teams.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
As a Customer Service Coordinator, you will:
- Respond promptly to helpdesk tickets through phone, email, and web-based channels.
- Troubleshoot and resolve customer issues using established procedures and resources.
- Document customer interactions and resolutions in the ticketing system.
- Escalate complex or unresolved issues to appropriate technical teams.
- Provide clear and concise case notes when escalating issues.
- Assist with onboarding and support for new and existing users.
- Collaborate with team members to ensure timely issue resolution.
- Maintain a high standard of customer service and professionalism.
- Provide guidance related to product access and configuration.
- Support account management and customer service requirements.
Eligibility Criteria
- Any Graduate.
- Freshers can apply.
- Candidates with 0–2+ years of experience can apply.
- Good English communication skills.
- Candidates should be comfortable handling customer support and technical queries.
- Ability to work with IT ticketing and support systems.
Required Skills
- Customer Service
- IT Service Desk Management
- IT Ticketing Systems
- Microsoft Windows Operating System
- Technical Communication
- Technical Support
- Troubleshooting
- Problem Solving
- Customer Handling
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
- Helpdesk Support
- Incident Management
- Ticket Management
- Basic IT Troubleshooting
- Customer Issue Resolution
- Good Written Communication
- Good Verbal Communication
- Ability to document technical issues clearly
- Team Collaboration
Why Join Oracle?
- Opportunity to begin a career with a global technology company.
- Exposure to IT service desk and technical support operations.
- Opportunity to work with enterprise technology solutions.
- Experience in customer support and issue resolution.
- Opportunity to develop technical and communication skills.
- Suitable entry-level opportunity for graduates interested in IT support.
Job Location
Bengaluru, Karnataka, India
Expected Salary
₹4–5 LPA (Expected)
The salary mentioned is an estimated range and is not officially specified in the provided job description. Actual compensation may vary.
Selection Process
The selection process may include:
- Resume Screening
- HR / Recruiter Discussion
- Communication Assessment
- Technical / Service Desk Assessment
- Interview
- Final Selection
The exact selection process may vary depending on Oracle's hiring process.
How to Apply
Interested and eligible candidates can apply through the official Oracle Careers portal.
Application Mode: Online
Official Apply Link: Oracle Careers – Customer Service Coordinator
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Freshers are eligible according to the provided experience range.
- Any Graduate candidates can apply.
- English language proficiency is required — candidates must be able to read, write, and speak English.
- The role requires customer interaction through phone, email, and web-based channels.
- Candidates should have basic knowledge of Windows, IT service desk operations, ticketing systems, technical support, and troubleshooting.
- Ensure your resume clearly highlights relevant customer service, technical support, communication, and troubleshooting skills.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to join Oracle?
- What is an IT Service Desk?
- What is a ticketing system?
- What is troubleshooting?
- How would you handle a customer who cannot access an application?
- What would you do if you cannot resolve a customer's technical issue?
- What is the difference between hardware and software?
- What is an operating system?
- What do you know about Microsoft Windows?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Oracle. Candidates should verify all job details, eligibility requirements, salary information, and application status through the official Oracle Careers website before applying.
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