Tech Mahindra Recruitment 2026 is hiring freshers and experienced candidates for the International Voice Process / Customer Success Associate role in Mumbai. Graduates and undergraduates with excellent English communication skills can apply. Candidates with 0–12 months of international voice process experience are also eligible.
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| Tech Mahindra Hiring Freshers 2026 International Voice Process Mumbai |
Job Overview
Company: Tech Mahindra
Job Role: Customer Success Associate – International Voice Process
Experience: Freshers / 0–12 Months Experience
Qualification: Graduate / Undergraduate
Expected Salary: ₹3–5.5 LPA (Expected)
Job Type: Full-Time, Permanent
Work Mode: Onsite
Location: Mumbai, Maharashtra
Application Mode: Online
Shift: Rotational / 24×7
About the Company
Tech Mahindra is a global technology and business process services company providing digital transformation, IT, customer experience and business solutions to clients across multiple industries and regions.
Job Description
Tech Mahindra is hiring candidates for an International Voice Process role in Mumbai. The selected candidates will handle international customers through voice and chat channels, resolve customer queries and provide high-quality customer service across different time zones.
Freshers with strong English communication skills can apply without prior international voice process experience.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Handle international voice and chat processes.
- Provide excellent customer service to international clients.
- Resolve customer queries accurately and efficiently.
- Understand customer requirements and provide appropriate solutions.
- Communicate professionally with customers across different time zones.
- Maintain strong customer handling and interpersonal skills.
- Follow company processes and quality standards.
- Escalate complex customer issues when required.
- Maintain a positive and professional approach during customer interactions.
- Work effectively in a rotational shift environment.
- Meet customer service and process-related performance expectations.
Eligibility Criteria
- Graduates and undergraduates can apply.
- Freshers with excellent communication skills are eligible.
- Candidates with 0–12 months of international voice process experience can also apply.
- Strong spoken and written English communication skills.
- Good customer-handling and interpersonal skills.
- Comfortable working in rotational 24×7 shifts.
- Only Mumbai candidates can apply according to the job posting.
Required Skills
- Customer Service
- Fluent English
- International BPO
- International Voice Process
- Customer Handling
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Active Listening
- International Customer Support
Is your resume ATS-friendly?
🚀 Build ATS Resume NowGood to Have Skills
- Sales Process
- Australian Process
- Canada Payroll
- UK Process
- International Chat Process
- Voice & Accent Skills
- Customer Relationship Management
- BPO Process Knowledge
Why Join Tech Mahindra?
- Opportunity to start a career in international customer service.
- Freshers can apply without prior experience.
- Exposure to international customers and global processes.
- Opportunity to improve communication and customer-handling skills.
- Quick onboarding process.
- One-way cab facility for eligible addresses within designated boundaries.
- Competitive compensation and benefits.
- Full-time permanent employment opportunity.
Job Location
Mumbai, Maharashtra
Note: Only Mumbai candidates can apply as mentioned in the job posting.
Expected Salary
₹3–5.5 LPA (Expected)
Experienced candidates may receive compensation of up to ₹5.5 LPA depending on previous CTC, interview performance and the process.
Selection Process
The selection process includes:
- HR Interview
- VNA (Voice & Accent) Assessment
- Operations Interview
- Final Selection
- Onboarding
How to Apply
Interested and eligible candidates can apply through the job application link.
Apply Online: Apply for Tech Mahindra International Voice Process
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
Please read the complete job description and eligibility requirements carefully before applying.
- Keep your resume updated with accurate educational and contact details.
- Highlight English communication, customer service and problem-solving skills.
- Be prepared for a Voice & Accent (VNA) assessment.
- Candidates should be comfortable working rotational 24×7 shifts.
- Regularly check your Inbox, Spam, and Promotions folders to avoid missing important updates.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to work in an international voice process?
- Why do you want to join Tech Mahindra?
- What do you understand by customer service?
- How would you handle an angry customer?
- How would you handle a customer who is not satisfied with your solution?
- What would you do if you don't know the answer to a customer's question?
- How do you handle pressure?
- Are you comfortable working rotational shifts?
- What are your strengths and weaknesses?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Tech Mahindra. Candidates should verify all details, eligibility requirements, salary and application information directly through the relevant recruitment source before applying.
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