Milliman Recruitment 2026 is hiring Freshers and Experienced candidates for the IT Helpdesk Analyst role. This is an excellent remote opportunity for candidates looking to start or grow their career in IT Support and Helpdesk Operations with a globally recognized consulting and technology company.
Job Overview
Company: Milliman
Job Role: IT Helpdesk Analyst
Experience: Freshers / Experienced
Qualification: Bachelor's Degree / Master's Degree
Expected Salary: ₹4–6 LPA (Expected)
Job Type: Full-Time
Work Mode: Remote (Work From Home)
Location: Gurgaon, India (Remote)
Application Mode: Online
About Milliman
Milliman is one of the world's leading consulting firms with over 75 years of experience providing innovative solutions in actuarial science, healthcare, insurance, investment consulting, risk management, technology, and data analytics.
The company operates globally and offers employees excellent career development opportunities, collaborative work culture, continuous learning, and exposure to international projects. Milliman is known for its people-first approach and commitment to professional growth.
Job Description
As an IT Helpdesk Analyst, you will serve as the first point of contact for employees requiring IT support. Your primary responsibility will be managing helpdesk tickets, documenting issues accurately, providing Level-1 technical support, and ensuring an excellent user experience.
This role is ideal for candidates who have strong communication skills, enjoy solving technical problems, and are eager to build a career in Information Technology.
Is your resume ATS-friendly?
Key Responsibilities
- Respond to IT support requests through email, chat, and ticketing systems.
- Record, categorize, prioritize, and assign support tickets.
- Communicate with users to understand and document technical issues.
- Resolve common Level-1 technical issues including password resets and access requests.
- Follow internal troubleshooting procedures and knowledge base articles.
- Escalate complex issues to higher-level support teams.
- Track ticket progress and ensure timely resolution.
- Maintain excellent customer service and user satisfaction.
Eligibility Criteria
- Bachelor's Degree or Master's Degree in any discipline.
- Freshers and experienced candidates are eligible.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple tasks.
- Passion for technology and willingness to learn.
Required Skills
- IT Helpdesk Support
- Ticket Management
- Customer Support
- Communication Skills
- Documentation
- Problem Solving
- Time Management
- Microsoft Office
- Windows & macOS Basics
- Technical Troubleshooting
Preferred Skills
- Previous Helpdesk or Customer Support experience.
- Knowledge of IT ticketing systems.
- Familiarity with Windows, macOS, and Office applications.
- Basic networking and troubleshooting knowledge.
Is your resume ATS-friendly?
Why Join Milliman?
- Remote Work Opportunity.
- Excellent entry-level IT career.
- Global work environment.
- Hands-on technical learning.
- Strong career growth opportunities.
- Collaborative and supportive team.
- Exposure to enterprise IT operations.
Job Location
Remote (Work From Home)
Expected Salary
₹4 – ₹6 LPA (Expected)
Selection Process
- Application Screening
- HR Screening
- Technical Interview
- Final Interview
- Offer Letter
How to Apply
Interested candidates can apply through the official Milliman Careers website.
Official Apply Link: APPLY HERE
Is your resume ATS-friendly?
Important Note While Applying
- Please read the complete job description, eligibility criteria, and application instructions carefully before applying.
- Make sure your resume includes up-to-date educational qualifications, technical skills, internships, certifications, projects, and contact details.
- If we shortlist your profile, we will send all further communication about assessments, interviews, and onboarding to your registered email or phone number.
- Regularly check your inbox, spam, and promotions folders to avoid missing important updates.
- FreshHire Daily shares only official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- What is a Helpdesk Ticket and why is it important?
- How would you handle a user who cannot log in to their system?
- What steps would you take before escalating a technical issue?
- Why do you want to join Milliman as an IT Helpdesk Analyst?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Milliman. Candidates should verify all details and apply only through the official Milliman Careers website.
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