Tech Mahindra Recruitment 2026 has announced a mass hiring opportunity for the role of Customer Support Associate – Voice Process. This is a 100% Work From Home opportunity suitable for freshers and candidates with BPO experience. Candidates with good English and Hindi communication skills can apply.
The company is reportedly hiring for around 100 vacancies, making this a good opportunity for candidates looking to start their career in customer support and the BPO industry.
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| Tech Mahindra Mass Hiring Freshers 2026 Voice Process Work From Home |
Job Overview
Company: Tech Mahindra
Job Role: Customer Support Associate – Voice Process
Job Type: Full-Time / Contractual
Experience: Freshers / 0–2 Years
Qualification: 12th Pass / Any Graduate
Location: Work From Home
Hiring Office: Kolkata
Work Mode: Remote / WFH
Shift: 24×7 Rotational Shifts
Working Days: 5 Days per Week
Weekly Off: 2 Rotational Offs
Vacancies: Approximately 100
Salary: ₹1.68–1.92 LPA (Based on Experience)
About Company
Tech Mahindra is a multinational technology company that provides IT services, business process services, consulting, digital transformation, engineering, and customer support solutions.
The company offers career opportunities across technology, customer service, business process operations, engineering, and digital services. Tech Mahindra operates across multiple locations globally and serves clients from various industries.
About Role
The Customer Support Associate role focuses on handling customer queries through voice calls.
Selected candidates will interact with customers, understand their concerns, provide appropriate resolutions, and maintain a professional customer experience. Candidates should have strong verbal communication skills and be comfortable working in rotational shifts.
This position is offered as a Work From Home role, subject to meeting the required system and internet specifications.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Handle customer queries through voice calls.
- Understand customer concerns and provide appropriate resolutions.
- Maintain professional communication with customers.
- Resolve queries within the defined process guidelines.
- Escalate complex issues when required.
- Maintain customer satisfaction during interactions.
- Follow company policies and customer service procedures.
- Work according to assigned rotational shifts.
- Meet quality and productivity requirements.
Eligibility Criteria
- Minimum qualification: Higher Secondary / 12th Pass.
- Freshers can apply.
- Candidates with 6 months or more BPO experience may also apply.
- Age should generally be within the specified company requirements.
- Good verbal communication skills in English and Hindi are required.
- Candidates should not have major Mother Tongue Influence (MTI) for voice communication.
- Candidates must be comfortable working in 24×7 rotational shifts.
- Candidates should meet the required Work From Home infrastructure requirements.
Required Skills
- Customer Support
- English Communication
- Hindi Communication
- Customer Handling
- Voice Process
- Query Resolution
- Active Listening
- Problem Solving
- Customer Service
- Communication Skills
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
- Domestic Voice Process experience.
- Customer Care experience.
- Domestic BPO experience.
- Customer Satisfaction handling.
- Previous experience in query resolution.
- Basic computer knowledge.
- Typing skills.
Why Join Tech Mahindra?
- Opportunity for freshers to enter the BPO industry.
- 100% Work From Home opportunity.
- Large-scale hiring with approximately 100 vacancies.
- Opportunity to gain customer support experience.
- Exposure to professional voice process operations.
- Five working days per week.
- Opportunity for experienced BPO candidates as well.
Job Location
Work From Home (WFH)
Hiring office location: Kolkata
Candidates may need to meet the required technical and documentation requirements for remote work.
Expected Salary
The salary details mentioned in the job posting are:
| Candidate Type | Approximate Salary |
|---|---|
| Freshers | ₹1.68 LPA |
| Candidates with 6+ Months Experience | ₹1.92 LPA |
Approximate In-Hand Salary:
- Freshers: Around ₹12,500 per month.
- Experienced candidates: Around ₹14,400 per month.
Note: The salary information should be verified with the employer during the recruitment process.
Selection Process
The recruitment process may include the following stages:
1. HR Round
Candidates may attend an HR interview through video call.
2. Typing Test
Candidates may be required to demonstrate:
- Minimum typing speed of 25 WPM.
- Around 90% typing accuracy.
3. Final Interview
The final round may be conducted through Google Meet or another online platform.
Candidates should carefully follow the company's official instructions regarding identity verification and document submission.
System Requirements
Candidates applying for the Work From Home role should have:
- Windows 10 or Windows 11.
- Minimum 8 GB RAM.
- Intel Core i5 (5th Generation or above) or Ryzen 5 processor.
- Minimum 20 Mbps internet connection.
- Reliable power backup.
- Noise-cancelling USB headset.
Candidates should verify the latest system requirements during the recruitment process.
How to Apply
Interested candidates can apply through the job listing portal.
Application Link: Apply for Tech Mahindra Voice Process
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Carefully verify the job details before applying.
- This role is advertised as a Work From Home voice process opportunity.
- Freshers are welcome, according to the job description.
- Candidates should ensure they have the required laptop, internet connection, power backup, and headset.
- The role involves rotational shifts and candidates should be comfortable with a 24×7 work environment.
- Never pay money to any individual or agency for a job opportunity.
- Ensure your resume includes accurate educational details, technical skills, projects, internships and certifications.
- FreshHire Daily only shares job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to work in customer support?
- What do you know about Tech Mahindra?
- How would you handle an angry customer?
- What is good customer service?
- Are you comfortable working in rotational shifts?
- How do you handle multiple customer queries?
- What would you do if you do not know the answer to a customer's question?
- Are you comfortable working from home?
- Why should we hire you for this voice process role?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Tech Mahindra. Candidates should independently verify all job details, salary, eligibility criteria, work mode, and recruitment requirements before applying.
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