Oracle is hiring for a Support Engineer 1 position in Bengaluru. The role is suitable for candidates with 0–2+ years of experience and focuses on technical customer support, troubleshooting, incident resolution, documentation, and collaboration with internal technical teams.
Candidates interested in IT support, enterprise software, SQL, and customer-facing technical roles can explore this opportunity.
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| Oracle Hiring Freshers 2026 Support Engineer 1 Bengaluru |
Job Overview
Company: Oracle
Job Role: Support Engineer 1
Job ID: 342318
Category: Services and Support
Career Level: IC1
Experience: 0–2+ Years
Qualification: Graduate
Job Type: Regular Employee
Location: Bengaluru, Karnataka
Work Mode: Not specified in the provided JD
Language: English
Salary: ₹4–5 LPA (Expected)
Visa/Work Permit Sponsorship: Not available
Application Mode: Online
About Company
Oracle is a global technology company providing enterprise software, cloud infrastructure, databases, applications, and other technology solutions to organizations worldwide.
About Role
As a Support Engineer 1, you will act as a point of contact for customers and provide technical assistance for assigned Oracle products. The role involves investigating customer issues, troubleshooting common problems, documenting solutions, escalating complex cases, and working with experienced technical teams.
The position also provides exposure to support automation and AI-assisted tools for identifying root causes and improving support processes.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Respond to customer technical queries through phone and electronic channels.
- Troubleshoot and resolve basic issues related to assigned Oracle products.
- Research, recreate, and test reported technical problems.
- Follow up with customers and communicate resolutions.
- Escalate complex technical issues to appropriate technical teams.
- Work with experienced peers on routine design, reliability, and maintenance issues.
- Maintain accurate service-request and product documentation.
- Use troubleshooting guides and Knowledge Base resources.
- Assist in creating troubleshooting guides and Knowledge Base articles.
- Support internal teams and stakeholders with technical issues.
Eligibility Criteria
- 0–2+ years of experience as specified in the job listing.
- Graduate candidates can explore the opportunity.
- Good English communication skills.
- Ability to troubleshoot common technical issues.
- Willingness to learn Oracle products and support processes.
- Ability to follow standard procedures and escalate issues when required.
Required Skills
- SQL.
- ITIL fundamentals.
- Incident Management and Response.
- Support Process Management.
- Change Management.
- Technical problem-solving.
- Effective communication.
- Customer support.
- Technical documentation.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowWhy Join
- Opportunity to start a career in enterprise technology support.
- Exposure to Oracle products and customer environments.
- Practical experience in technical troubleshooting and incident management.
- Opportunity to learn ITIL, SQL, support processes, and documentation.
- Exposure to automation and AI-assisted support tools.
Job Location
Bengaluru, Karnataka
Expected Salary
₹4–5 LPA (Expected).
This salary range is an estimate for this job-posting content and is not stated as an official compensation figure in the supplied Oracle listing. Candidates should confirm the actual compensation during the hiring process.
Selection Process
The exact selection process is not specified in the provided Oracle job description.
Candidates should be prepared for discussions or assessments covering:
- Technical support fundamentals.
- SQL basics.
- ITIL and incident management.
- Troubleshooting scenarios.
- Customer communication.
- Problem-solving.
- HR and situational questions.
How to Apply
Interested candidates can apply through the official Oracle Careers portal.
Official Apply Link: Oracle Careers – Support Engineer 1
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Read the official job description carefully before applying.
- The listing states that visa/work permit sponsorship is not available for this position.
- English language proficiency is required.
- Highlight SQL, IT support, troubleshooting, incident management, and communication skills if applicable.
- Freshers should emphasize relevant academic projects, certifications, technical training, or hands-on support experience.
- Verify the latest job status and eligibility requirements on Oracle's official careers portal before applying.
- FreshHire Daily only shares job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to work as a Support Engineer?
- What do you know about Oracle?
- What is technical support?
- How would you troubleshoot a customer-reported technical issue?
- What is incident management?
- What is ITIL?
- What is the difference between an incident and a problem?
- What is SQL?
- What is the purpose of a SQL SELECT statement?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Oracle. Job availability, eligibility, compensation, selection process, and other employment conditions may change. Candidates should verify all details and apply only through the official Oracle Careers website.
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