Accenture is hiring IT Customer Service New Associates for its Hyderabad location. This role is suitable for freshers with 0–1 years of experience and any graduation. The position focuses on non-voice customer support through email, web, and chat, along with basic service desk and technical troubleshooting.
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| Accenture Hiring 2026 Non Voice Associate Email Support Hyderabad Freshers |
Job Overview
Company: Accenture
Job Role: IT Customer Service New Associate
Experience: 0–1 Years
Qualification: Any Graduation
Job Type: Full-Time
Location: Hyderabad, Telangana
Work Mode: Not specified
Job No.: AIOC-S01665811
Salary: ₹4–5 LPA (Expected)
Application Mode: Online
About Company
Accenture is a global professional services company providing services across technology, cloud, security, consulting, and business operations. It works with clients across multiple industries and countries.
About Accenture
As an IT Customer Service New Associate, you will support customers through non-voice channels such as email, web, and chat. The role involves handling service requests, troubleshooting incidents, resolving customer queries, and restoring services within defined support procedures and SLAs.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Handle customer queries through email, web, and chat.
- Record and diagnose incidents and service requests.
- Troubleshoot routine technical issues.
- Resolve or assign incidents according to defined support procedures.
- Handle customer complaints and escalations.
- Work toward resolving issues within agreed SLAs.
- Manage service interruptions and help restore normal operations.
- Maintain accurate information while handling customer interactions.
- Work with the team to resolve support issues.
Eligibility Criteria
- Any Graduation.
- 0–1 years of experience.
- Freshers can apply.
- Good written communication skills.
- Comfortable working with email and chat-based support.
- Willingness to work in rotational shifts.
Required Skills
- Email Support
- Non-Voice Customer Support
- Service Desk Support
- Written Communication
- Typing Skills
- Problem Solving
- Basic Troubleshooting
- Customer Service
Is your resume ATS-friendly?
🚀 Build ATS Resume NowWhy Join
- Opportunity to start a career in IT customer service.
- Non-voice support experience through email, web, and chat.
- Exposure to service desk and incident management processes.
- Opportunity to develop technical troubleshooting and communication skills.
- Experience with a global professional services company.
Job Location
Hyderabad, Telangana
Expected Salary
₹4–5 LPA (Expected)
The salary range is an expected figure provided for this job listing and is not specified in the official job description. Actual compensation may vary.
Selection Process
The exact selection process is not specified in the provided job description.
Candidates should be prepared for possible assessments or interview discussions covering communication, customer service, email support, basic troubleshooting, problem solving, and service desk scenarios.
How to Apply
Interested candidates can apply online through the official Accenture Careers portal.
Official Apply Link: Accenture IT Customer Service New Associate
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- This is primarily a non-voice support role involving email, web, and chat.
- Highlight written communication and typing skills in your resume.
- Mention any customer service, technical support, or troubleshooting experience if applicable.
- Be prepared for rotational shifts.
- Make sure your graduation details are entered correctly.
- Apply only through the official Accenture Careers portal.
- FreshHire Daily only shares job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- What is non-voice customer support?
- Why are you interested in an email support role?
- What is a service desk?
- How would you handle an angry customer through email?
- How would you troubleshoot a basic technical issue?
- What is an incident?
- What is an SLA?
- What is the difference between an incident and a service request?
- How would you prioritize multiple customer requests?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Accenture. Candidates should verify the latest job details, eligibility, and application status on the official Accenture Careers website before applying.
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