Wipro Recruitment 2026 is hiring Associate Analysts for its Pune location. Freshers and experienced candidates can apply, with Any Graduate qualification. The role focuses on technical support, customer query resolution, troubleshooting, transaction processing, and meeting process SLAs.
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| Wipro Associate Analyst 2026 Freshers Pune Any Graduate |
Job Overview
Company: Wipro
Job Role: Associate Analyst
Experience: Freshers/Experienced
Qualification: Any Graduate
Location: Pune, Maharashtra
Job Type: Full-Time
Salary: ₹3–4 LPA (Expected)
Work Mode: As per company requirements
Application Mode: Online
About Wipro Company
Wipro is a global technology services and consulting company that provides digital transformation, engineering, cloud, and business process services to organizations worldwide.
About the Role
As an Associate Analyst, you will provide technical and customer support by handling client queries through telephone and email. You will troubleshoot issues, document cases, follow standard processes, and ensure resolutions are delivered within defined SLAs.
Important: The job posting specifically mentions Mortgage (Originations) as a mandatory skill, so candidates should check their eligibility carefully before applying.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Handle incoming customer/client queries through phone and email.
- Diagnose and troubleshoot client issues.
- Resolve queries according to defined SLAs and quality standards.
- Record and track customer interactions and resolutions.
- Maintain accurate case and call logs.
- Use internal knowledge bases and resources for problem resolution.
- Guide customers through step-by-step solutions.
- Escalate serious or unresolved issues to the Team Leader.
- Identify recurring issues and analyze call logs for trends.
- Provide appropriate alternative solutions where applicable.
- Follow company processes, service agreements, and compliance requirements.
- Attend product-specific training and continuously update job knowledge.
Eligibility Criteria
- Any Graduate.
- Freshers and experienced candidates may apply.
- Candidates should be comfortable handling customer/client interactions.
- Good communication and troubleshooting abilities are required.
- Mortgage (Originations) is listed as a mandatory skill.
Required Skills
- Customer Service
- Technical Support
- Troubleshooting
- Problem Solving
- Communication Skills
- Query Resolution
- Email Support
- Call Handling
- SLA Management
- Documentation
- Basic Computer Skills
- Mortgage Originations
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
- Knowledge of mortgage processes.
- Customer support experience.
- Technical troubleshooting.
- Knowledge of ticketing/tracking systems.
- MS Office.
- Analytical and problem-solving skills.
- Ability to work under pressure.
Why Join Wipro?
- Opportunity to work with a global technology services company.
- Exposure to customer support and technical processes.
- Training and learning opportunities.
- Experience working with enterprise clients and structured processes.
- Potential career growth within IT services and operations.
Job Location
Pune, Maharashtra, India
Expected Salary
₹3–4 LPA (Expected)
Actual compensation may vary depending on experience, location, role, and company policies.
Selection Process
The selection process may include:
- Application screening
- Communication/assessment round
- Technical or process-related assessment
- HR/managerial interview
- Document verification
- Final selection
The actual process may vary depending on Wipro's hiring requirements.
How to Apply
Interested candidates can apply through the official Wipro Careers website.
Official Apply Link: Wipro Careers – Associate Analyst
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Check the Mortgage (Originations) mandatory skill requirement before applying.
- Ensure your resume accurately reflects your education, skills, and experience.
- Enter your contact and academic details correctly.
- Job details, eligibility, salary, and hiring status may change, so verify the latest information before submitting your application.
- If your profile is shortlisted, further communication regarding assessments, interviews, and onboarding will be sent to your registered Email ID or Phone Number.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- What do you understand by customer support?
- How would you handle an angry customer?
- What is an SLA?
- How do you troubleshoot a customer issue?
- How would you handle multiple customer queries at the same time?
- What is Mortgage Originations?
- Why is accurate documentation important in customer support?
- When would you escalate a customer issue?
- Why do you want to join Wipro?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Wipro. Candidates should verify all job details and apply only through the official Wipro Careers website.
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