Accenture Recruitment 2026 is hiring IT Customer Service New Associates for its Hyderabad location. Freshers and candidates with 0–2 years of experience who have completed any graduation can apply. This is a non-voice/chat-based IT customer support role involving customer queries, troubleshooting, incident resolution, and service desk support.
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| Accenture Hiring Freshers IT Customer Service New Associate Hyderabad |
Job Overview
Company: Accenture
Job Role: IT Customer Service New Associate
Job No.: AIOC-S01654556
Department: Customer Support / Service Desk
Job Type: Full-Time
Experience: 0–2 Years
Qualification: Any Graduation
Location: Hyderabad, Telangana
Work Mode: Not specified
Process: Chat / Non-Voice Support
Shift: Rotational / US Shifts, 24/7 environment
About Accenture Company
Accenture is a global professional services company providing services across technology, digital, cloud, security, consulting, and operations. It works with clients across multiple industries and countries.
About Role
As an IT Customer Service New Associate, you will support customers through chat, email, and other non-voice channels. The role involves understanding customer issues, troubleshooting problems, handling escalations, and resolving incidents within defined SLAs.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Handle customer queries through chat and other non-voice channels.
- Understand and analyze customer issues.
- Diagnose and troubleshoot incidents and service requests.
- Provide appropriate resolutions based on defined support procedures.
- Handle escalations and customer complaints professionally.
- Close incidents and complaints within SLA requirements.
- Record and update customer interactions accurately.
- Use multiple tools simultaneously to provide effective support.
- Escalate issues when required to the appropriate technical teams.
- Maintain a customer-centric approach during interactions.
Eligibility Criteria
- Any graduate can apply.
- Freshers are eligible.
- Experience of 0–2 years is considered.
- Excellent written and spoken English skills.
- Comfortable working in rotational shifts.
- Willingness to work mainly US shifts in a 24/7 environment.
- Candidates should be comfortable working in a non-voice/chat support environment.
Required Skills
- Customer Service
- Chat Support
- IT Service Desk
- Non-Voice Support
- Technical Troubleshooting
- Problem Solving
- Analytical Skills
- Written Communication
- English Communication
- Multitasking
- Customer Handling
- CRM Tools
- MS Excel
- Incident Management
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
- US Customer Service knowledge
- Telecom domain knowledge
- Technical Support experience
- Sales / Retention experience
- CRM experience
- IT Service Desk knowledge
- Basic troubleshooting knowledge
- Good typing speed
- SLA awareness
Why Join
- Suitable opportunity for freshers.
- Experience in IT customer support and service desk operations.
- Opportunity to work with a global professional services company.
- Exposure to CRM and customer support tools.
- Opportunity to develop communication and troubleshooting skills.
- Potential career growth within customer support and IT operations.
Job Location
Hyderabad, Telangana, India
Expected Salary
₹3–5 LPA (Expected)
Salary is an estimated range and may vary based on the role, candidate profile, and company policies.
Selection Process
The selection process may include:
- Application / Resume Screening
- HR Interview
- Communication / Chat Assessment
- Operations or Process Interview
- Final Selection
The actual process may vary depending on Accenture's hiring requirements.
How to Apply
Interested candidates can apply through the official Accenture Careers portal using the job link provided below.
Official Apply Link: Apply for IT Customer Service Associate – Accenture
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Apply only through the official Accenture Careers website.
- Check the job number AIOC-S01654556 before applying.
- Ensure your resume clearly mentions your graduation qualification and relevant customer support/technical skills.
- Freshers should highlight communication, problem-solving, typing, computer, and troubleshooting skills.
- Be prepared for US/rotational shifts in a 24/7 environment.
- The job description mentions a typing requirement of 25 WPM with 85% accuracy.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to join Accenture?
- What do you understand by IT customer support?
- Why are you interested in a non-voice/chat support role?
- How would you handle an angry customer?
- What is troubleshooting?
- What is an SLA?
- What would you do if you cannot resolve a customer's issue?
- How do you handle multiple chats at the same time?
- Are you comfortable working in rotational and US shifts?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Accenture. Candidates should verify the latest job details, eligibility, salary, and application status on the official Accenture Careers website before applying.
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