Sage Recruitment 2026 is hiring for the Customer Support Specialist – Sage HCM role in Bangalore Location. Candidates with a Bachelor's or Master's Degree and relevant customer support or technical support skills can apply for this opportunity. The role involves troubleshooting customer issues, root cause analysis, technical investigation and product support in a night-shift hybrid work environment.
 |
| Sage Recruitment Customer Support Specialist Sage ERP Bangalore |
Job Overview
Company: Sage
Job Role: Customer Support Specialist – Sage HCM
Experience: Freshers / Experienced
Qualification: Bachelor's / Master's Degree
Expected Salary: ₹4–6 LPA (Expected)
Job Type: Full-Time
Work Mode: Hybrid
Location: Bangalore, Karnataka
Working Hours: 12:00 AM to 9:00 AM IST
Office Requirement: 3 Days in Office
Application Mode: Online
About the Company
Sage is a global technology company providing business management, accounting, payroll and human resources solutions. Sage HCM helps organizations manage important workforce and human resource processes through technology.
Job Description
Sage is hiring Customer Support Specialists for Sage HCM to investigate and troubleshoot complex customer issues. The selected candidates will perform hands-on testing, reproduce reported problems, identify root causes and work with internal teams to resolve technical issues.
The role also involves communicating directly with customers, providing product guidance, documenting troubleshooting steps and identifying recurring issues that can help improve products and support processes.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Take ownership of customer support cases from investigation through resolution.
- Perform detailed technical investigation of customer-reported issues.
- Reproduce software problems in controlled environments.
- Conduct hands-on testing and troubleshooting.
- Identify root causes and determine appropriate solutions.
- Work with peers, product teams and engineering teams on complex issues.
- Escalate confirmed product defects when required.
- Provide customers with clear corrective steps and product guidance.
- Educate customers on product functionality and best practices.
- Maintain accurate case notes and troubleshooting documentation.
- Identify recurring issues, data patterns and process gaps.
- Recommend improvements to workflows and product stability.
- Ensure customers receive timely and professional support.
Eligibility Criteria
- Bachelor's or Master's Degree.
- Freshers / experienced candidates can apply depending on the recruitment requirement.
- Strong customer focus and communication skills.
- Good analytical and problem-solving abilities.
- Ability to investigate and reproduce technical issues.
- Ability to work with multiple IT systems.
- Comfortable working in a fast-paced support environment.
- Willingness to work night shifts.
Important: The detailed job description specifically asks for prior experience in a customer support/service role at an HRIS, HCM or Payroll Technology company. Candidates should verify the current eligibility requirements before applying.
Required Skills
- Customer Support
- Technical Support
- Troubleshooting
- Root Cause Analysis
- Problem Solving
- Customer Service
- Issue Investigation
- Software Troubleshooting
- Application Support
- Technical Documentation
- Case Management
- Communication Skills
- Analytical Thinking
- IT Systems
- Product Support
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
- Level 2 Technical Support
- Advanced Technical Support
- HRIS
- HCM
- Payroll Technology
- Application Support
- Software Testing
- Defect Escalation
- Issue Tracking Systems
- Root Cause Analysis
- Customer Education
- Technical Support Tools
Why Join Sage?
- Opportunity to work with an established global technology company.
- Exposure to HCM and payroll technology.
- Experience in technical customer support and troubleshooting.
- Ongoing training and professional development.
- Hybrid work environment.
- Performance bonus and salary benefits.
- Paid volunteering opportunities through Sage Foundation.
- Flexible working patterns.
- Annual leave, sick leave and casual leave benefits.
- Opportunities for career growth and skill development.
Job Location
Bangalore, Karnataka – Hybrid
Office Requirement: 3 Days in Office
Working Hours: 12:00 AM to 9:00 AM IST
Expected Salary
₹4–6 LPA (Expected)
Actual salary may vary depending on experience, candidate profile, role requirements and company policies.
Selection Process
- Application Screening
- Support / Technical Assessment
- Customer Support Interview
- Technical Interview
- Managerial Interview
- HR Discussion
- Final Selection
- Offer Letter
The actual selection process may vary depending on Sage's recruitment process.
How to Apply
Interested candidates can apply through the official Sage Careers portal.
Official Apply Link: Apply for Sage Recruitment
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Please read the complete job description and eligibility criteria carefully before applying.
- Since this role involves Sage HCM technical support, candidates should highlight relevant customer service, technical troubleshooting, application support, HRIS/HCM, payroll technology, ticketing and problem-solving experience in their resume.
- Candidates should also ensure they are comfortable with the 12:00 AM to 9:00 AM IST night shift and the requirement to work 3 days per week from the Bangalore office.
- FreshHire Daily only shares job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to work in customer support?
- What do you know about Sage?
- What is HCM?
- What is HRIS?
- How would you troubleshoot a customer-reported software issue?
- What is root cause analysis?
- How would you reproduce a technical issue reported by a customer?
- How would you handle an angry customer?
- What would you do if you cannot immediately find a solution?
Related Jobs
- Oracle Systems Analyst 1 – Support
- HP Desktop Support Engineer
- Accenture Application Tech Support Practitioner
- Fresh Prints Customer Service Associate
- PhonePe Customer Experience Specialist
Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Sage. Candidates should verify all details and apply only through the official Sage Careers website.
0 Comments