PhonePe Recruitment 2026 is hiring candidates for the Customer Experience Specialist – Stock Broking role in Bangalore. Graduates with strong communication, customer-handling and problem-solving skills can apply. Candidates must have NISM certification (Series VI, VII or relevant) and be fluent in English and Hindi.
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| PhonePe Hiring Freshers Customer Experience Specialist Bangalore |
Job Overview
Company: PhonePe
Job Role: Customer Experience Specialist – Stock Broking
Experience: Freshers/Experienced
Qualification: Any Graduate
Expected Salary: ₹4–6 LPA (Expected)
Job Type: Full-Time
Work Mode: Office
Location: Bangalore, Karnataka
Application Mode: Online
About the Company
PhonePe is an Indian digital payments and financial services company offering services across digital payments, insurance, lending, wealth and other consumer technology businesses. Its financial-services ecosystem includes investment and stock-broking products through Share.Market.
Job Description
PhonePe is hiring Customer Experience Specialists for its Stock Broking Customer Experience Operations team in Bangalore. The role focuses on handling complex customer issues, high-priority escalations and sensitive financial-service queries.
The selected candidates will work closely with Product, Technology and Compliance teams to investigate customer issues, provide timely resolutions and improve the overall customer experience.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
- Handle complex and sensitive customer issues with a customer-first approach.
- Take ownership of High Interaction Tickets (HIT) requiring detailed investigation and multiple interactions.
- Resolve L1 escalations involving complex non-technical customer queries.
- Ensure customer tickets are resolved within defined SLAs.
- Coordinate with Product and Engineering teams for technical dependencies.
- Follow up with internal stakeholders until customer issues are completely resolved.
- Perform root-cause analysis of recurring customer issues.
- Suggest process improvements to reduce repeated escalations and ticket volumes.
- Maintain accurate documentation of escalated cases.
- Communicate financial and market-related information clearly to customers.
- Handle customer interactions professionally in a high-pressure environment.
Eligibility Criteria
- Graduation with 10+2+3 qualification is mandatory.
- Freshers and experienced candidates can apply, subject to role requirements.
- NISM certification is mandatory.
- Fluency in English and Hindi is essential.
- Strong written and verbal communication skills.
- Good customer-handling and problem-solving abilities.
- Ability to work under pressure and manage multiple customer issues.
- Strong attention to detail and ownership mindset.
Required Skills
- Customer Experience
- Customer Support
- Customer Issue Resolution
- Escalation Management
- Problem Solving
- Communication Skills
- Active Listening
- SLA Management
- Ticket Management
- Root Cause Analysis
- Documentation
- Stakeholder Management
- Financial Services
- Stock Broking Basics
- English Communication
- Hindi Communication
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
- Stockbroking Operations
- Financial Markets Knowledge
- Customer Experience Operations
- Advanced Customer Support
- Microsoft Excel
- Basic SQL
- Data Retrieval and Analysis
- Process Improvement
- Compliance Awareness
- NISM Certification
NISM Certification
NISM certification is mandatory for this position. Candidates should check the specific certification requirements mentioned by PhonePe before applying.
Relevant NISM certifications may include Series VI, Series VII, or other certifications applicable to the role.
Why Join PhonePe?
- Opportunity to work in India's growing fintech ecosystem.
- Exposure to digital payments and financial services.
- Opportunity to develop expertise in stockbroking operations.
- Experience handling complex customer and financial-service issues.
- Collaboration with Product, Technology and Compliance teams.
- Strong learning and career-development opportunities.
- Employee benefits including insurance, wellness, retirement and education-support benefits for eligible full-time employees.
Job Location
Bangalore, Karnataka
Expected Salary
₹4–6 LPA (Expected)
The actual compensation is not disclosed in the provided job listing and may vary based on experience, skills and company policies.
Selection Process
The exact selection process may vary. Candidates can generally expect:
- Application Screening
- Initial Assessment/Recruiter Screening
- Communication or Customer-Service Assessment
- Interview – Customer Experience & Problem Solving
- Domain/Financial Markets Discussion
- Managerial/HR Interview
- Final Selection
- Offer Letter
How to Apply
Interested and eligible candidates can apply through the official PhonePe Careers job portal.
Official Apply Link: Apply for Customer Experience Specialist – Stock Broking
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
Please read the complete job description and eligibility requirements carefully before applying.
- Ensure your resume contains accurate educational and professional details.
- Highlight customer support, communication, problem-solving and financial-services skills.
- Mention relevant NISM certifications clearly on your resume.
- Candidates with Excel/SQL knowledge can highlight these skills.
- Be prepared to explain how you would handle difficult or escalated customer situations.
- Regularly check your Inbox, Spam, and Promotions folders to avoid missing important updates.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to join PhonePe?
- What do you understand by customer experience?
- How would you handle an angry customer?
- What is an SLA?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with PhonePe. Candidates should verify all details, eligibility requirements and compensation directly through the official PhonePe Careers website before applying.
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