Accenture Recruitment 2026 is hiring Freshers for the IT Customer Service New Associate (Chat Support) role in Hyderabad. This is an excellent opportunity for graduates looking to begin their careers in IT Customer Support, Chat Process, and Service Desk Operations with one of the world's leading technology consulting companies.
Job Overview
Company: Accenture
Job Role: IT Customer Service New Associate (Chat Support)
Experience: Freshers (0–2 Years)
Qualification: Any Graduation
Expected Salary: ₹3–5 LPA (Expected)
Job Type: Full-Time
Work Mode: Onsite
Location: Hyderabad, Telangana
Application Mode: Online
About Accenture
Accenture is a global professional services company specializing in digital, cloud, security, technology, consulting, and operations services. With over 784,000 employees across 120+ countries, Accenture helps businesses transform through innovation and advanced technology solutions.
The company offers excellent learning opportunities, global exposure, career growth, and a collaborative work environment, making it one of the best organizations for fresh graduates to start their careers.
Job Description
As an IT Customer Service New Associate, you will provide non-voice customer support through Chat, Email, and Web channels. You will resolve customer issues, manage service requests, troubleshoot technical problems, and ensure customer satisfaction by providing timely and accurate resolutions while meeting SLA requirements.
Is your resume ATS-friendly?
Key Responsibilities
- Handle customer queries through Chat, Email, and Web support.
- Resolve customer issues within defined Service Level Agreements (SLAs).
- Record, diagnose, troubleshoot, and resolve service requests.
- Escalate complex issues to appropriate support teams.
- Maintain accurate documentation of customer interactions.
- Use CRM tools and Microsoft Excel to manage customer cases.
- Deliver excellent customer service with professionalism and empathy.
- Work effectively in rotational shifts within a 24/7 support environment.
Eligibility Criteria
- Any Graduate can apply.
- Freshers and candidates with up to 2 years of experience are eligible.
- Excellent written and spoken English communication skills.
- Willingness to work rotational shifts.
- Typing speed of 25 WPM with 85% accuracy is preferred.
Required Skills
- Chat Support
- Customer Service
- Non-Voice Process
- Service Desk Support
- CRM Tools
- Microsoft Excel
- Problem Solving
- Analytical Skills
- Communication Skills
- Typing Skills
Preferred Skills
- Experience in Customer Support or Technical Support.
- Knowledge of Telecom Customer Service.
- Sales, Retention, or Technical Support experience.
- Ability to multitask using multiple applications.
Is your resume ATS-friendly?
Why Join Accenture?
- Work with a global technology leader.
- Excellent career growth and learning opportunities.
- Professional training and certification programs.
- Exposure to international customer support processes.
- Competitive salary and employee benefits.
- Inclusive and collaborative workplace culture.
Job Location
Hyderabad, Telangana
Expected Salary
₹3 – ₹5 LPA (Expected)
Selection Process
- Application Screening
- Online Assessment (If Applicable)
- Communication Assessment
- HR Interview
- Final Interview
- Offer Letter
How to Apply
Interested candidates can apply through the official Accenture Careers website.
Official Apply Link: APPLY HERE
Is your resume ATS-friendly?
Important Note While Applying
- Please read the complete job description, eligibility criteria, and application instructions carefully before applying.
- Ensure your resume is updated with accurate educational qualifications, technical skills, certifications, internships, projects, and contact details.
- If your profile is shortlisted, all further communication regarding assessments, interviews, and onboarding will be sent to your registered Email ID or Phone Number.
- Regularly check your Inbox, Spam, and Promotions folders to avoid missing important updates.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- What is the difference between Voice Support and Chat Support?
- How would you handle an angry customer over chat?
- What do you know about Service Desk and SLA?
- Why do you want to join Accenture as an IT Customer Service New Associate?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Accenture. Candidates should verify all details and apply only through the official Accenture Careers website.
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