Capgemini is hiring for the role of Associate Software Engineer in Bangalore. This opportunity is suitable for candidates interested in starting their career in IT technical support and helpdesk operations. Candidates should have good communication skills, basic computer knowledge, and flexibility to work in rotational shifts.
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| Capgemini Hiring Associate Software Engineer Freshers Bangalore |
Job Overview
Company: Capgemini
Job Role: Associate Software Engineer
Department: Software Engineering / IT Support
Job Type: Permanent, Full-Time
Experience: Freshers / Experienced
Qualification: Bachelor's Degree / Master's Degree
Location: Bangalore, Karnataka
Work Mode: As per business requirements
Shift: 24/7 Rotational Shifts
Job ID: 538629-en_GB
Application Mode: Online
About Capgemini Company
Capgemini is a global business and technology transformation company that provides consulting, technology, engineering, and digital services to organizations worldwide. The company works across areas such as cloud computing, artificial intelligence, engineering, cybersecurity, data, and digital transformation.
Capgemini offers employees opportunities to work on technology projects while developing their professional and technical skills in a collaborative work environment.
About the Role
The Associate Software Engineer role is focused on Level 1 technical support and helpdesk operations. The selected candidate will primarily handle customer or user support queries through a voice process.
This role may be suitable for candidates looking to begin their career in IT support, service desk operations, technical troubleshooting, and customer support.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowKey Responsibilities
As an Associate Software Engineer, you may be responsible for:
- Providing Level 1 technical support to customers or end users.
- Handling support queries through voice calls.
- Understanding and resolving basic computer-related issues.
- Assisting users with technical problems and service requests.
- Following standard support procedures for issue resolution.
- Escalating complex technical issues to the appropriate support teams.
- Maintaining professional communication with customers.
- Working according to assigned shifts and operational requirements.
- Learning new tools and technologies required for the support process.
Eligibility Criteria
Candidates should meet the following requirements:
- Bachelor's Degree or Master's Degree.
- Freshers and experienced candidates may apply.
- Good communication skills are required.
- Basic understanding of computers is expected.
- Basic knowledge of Microsoft Office applications.
- Willingness to work in a helpdesk call-taking profile.
- Willingness to work in 24/7 rotational shifts.
Required Skills
- Good Communication Skills
- Basic Computer Knowledge
- Microsoft Office Applications
- Customer Handling
- Technical Support
- Problem-Solving Skills
- Basic Troubleshooting
- Listening Skills
- Team Collaboration
- Adaptability
Is your resume ATS-friendly?
🚀 Build ATS Resume NowPreferred Skills
The following skills may provide an additional advantage:
- Previous Helpdesk Experience
- IT Service Desk Knowledge
- Technical Support Experience
- Voice Process Experience
- Knowledge of Ticketing Systems
- Basic Windows Troubleshooting
- Customer Service Skills
Why Join Capgemini?
Working at Capgemini can provide opportunities to:
- Start a career with a global technology company.
- Gain experience in IT technical support.
- Work with technology and engineering teams.
- Participate in internal learning and development programs.
- Build communication and customer support skills.
- Explore career opportunities across technology domains.
- Work in an inclusive and collaborative environment.
Job Location
Bangalore, Karnataka, India.
Candidates may need to work according to business and project requirements.
Expected Salary
The expected salary for this role is approximately ₹4–6 LPA.
The actual salary package may vary depending on candidate experience, qualifications, job location, and company policies. Capgemini has not publicly specified a fixed salary package in the job description.
Selection Process
The selection process may include:
- Online Application
- Resume Screening
- HR Screening
- Communication Assessment
- Technical or Operations Interview
- Final Interview
- Offer Letter
The exact recruitment process may vary depending on business requirements.
How to Apply
Interested candidates can apply through the official Capgemini Careers portal.
Official Apply Link: Apply for Associate Software Engineer at Capgemini
Candidates are advised to carefully review the job description and eligibility requirements before submitting their application.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowImportant Note While Applying
- Apply only through the official Capgemini careers website.
- Carefully check your contact details before submitting the application.
- Ensure your resume includes accurate educational details, technical skills, projects, internships and certifications.
- Be prepared to work in a voice-based helpdesk support role.
- This position requires flexibility to work in 24/7 rotational shifts.
- Never pay money to anyone for a job opportunity or interview.
- Capgemini may modify or close the job posting based on hiring requirements.
- FreshHire Daily only shares job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to join Capgemini?
- What do you understand about Level 1 technical support?
- How would you handle an angry customer on a support call?
- What would you do if you were unable to resolve a customer's technical issue?
- Are you comfortable working in rotational shifts?
- What is the difference between hardware and software?
- What are some common troubleshooting steps for a computer issue?
- What Microsoft Office applications have you used?
- How do you prioritize multiple customer support requests?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with Capgemini. Candidates should verify all job details, eligibility criteria, and application information through the official Capgemini Careers website before applying.
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