Capita is hiring for the Executive – Customer Services role in Pune. This full-time hybrid opportunity is suitable for freshers and experienced candidates looking to build a career in customer service, administration, and business support.
Job Overview
- Company: Capita
- Job Role: Executive – Customer Services
- Experience: Freshers / Experienced
- Qualification: Any Graduate
- Expected Salary: ₹3–4 LPA (Expected)
- Job Type: Full-Time
- Work Mode: Hybrid
- Location: Pune, Maharashtra
- Application Mode: Online
About the Company
Capita is a business services company that provides customer management, business process services, and technology-enabled solutions to organizations across various industries.
The company offers opportunities in customer service, administration, operations, technology, and business support. Employees work with diverse teams while developing professional, technical, and customer-facing skills.
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Job Description
As an Executive – Customer Services, you will be responsible for providing timely and efficient customer support while ensuring accuracy, confidentiality, and security of customer information.
The role also involves managing follow-up enquiries, handling administrative tasks, following business processes, and delivering services according to customer requirements and Service Level Agreements (SLAs).
Key Responsibilities
- Provide timely and efficient support according to customer requirements and SLAs.
- Maintain the accuracy, confidentiality, security, and integrity of information.
- Follow company policies, processes, and business rules.
- Manage follow-up enquiries and administrative activities.
- Maintain professional communication and a positive attitude.
- Follow attendance and scheduled break policies.
- Keep updated with process changes and new ways of working.
Eligibility Criteria
- Freshers and experienced candidates can apply.
- Any Graduate qualification is suitable.
- Ability to follow instructions, processes, and workplace guidelines.
- Good attention to detail and accuracy.
- Ability to work in a structured, process-driven environment.
- Willingness to work in a hybrid setup from Pune.
- Ability to adapt to process changes and learn new skills.
Required Skills
- Customer Service
- Communication Skills
- Administrative Skills
- Attention to Detail
- Time Management
- Problem-Solving
- Process Adherence
- Professionalism
Preferred Skills (If Available)
- Previous customer service experience
- Experience in administrative support
- Knowledge of SLA-based service delivery
- Basic computer and office application skills
- Ability to manage customer enquiries and follow-ups
Why Join Capita?
- Opportunity to begin or develop a career in customer service.
- Hybrid working opportunity in Pune.
- Exposure to professional business processes and customer support.
- Opportunity to develop communication and administrative skills.
Job Location
Pune, Maharashtra, India
Expected Salary
₹3–4 LPA (Expected)
Selection Process (If Available)
- Application Screening
- Assessment / Initial Evaluation
- Interview
- HR Discussion
- Final Selection
- Offer Letter
The exact selection process may vary depending on Capita's recruitment process.
How to Apply
Interested candidates can apply through the official Capita careers website.
Official Apply Link: Apply for Executive at Capita
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Important Note While Applying
- Please read the complete job description, eligibility criteria, and application instructions carefully before applying.
- Ensure your resume is updated with accurate educational details, skills, projects, and contact information.
- If your profile is shortlisted, all further communication regarding assessments, interviews, and onboarding will be sent to your registered Email ID or Phone Number.
- Regularly check your Inbox, Spam, and Promotions folders to avoid missing important updates.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself and why you are interested in customer service.
- How would you handle an unhappy or dissatisfied customer?
- What do you understand by SLA in customer service?
- How do you ensure accuracy and confidentiality while handling customer information?
- How would you manage multiple customer queries or administrative tasks at the same time?
Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with the company. Candidates should verify all details and apply only through the official careers website.
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