Teleperformance is hiring for the Quality Analyst – Domestic role in Bengaluru. This opportunity is suitable for graduates and postgraduates with experience or interest in quality assurance, BPO operations, quality management, customer satisfaction, and process improvement.
Job Overview
- Company: Teleperformance (TP)
- Job Role: Quality Analyst – Domestic
- Experience: Freshers / Experienced (0–4 Years)
- Qualification: Any Graduate / Any Postgraduate
- Expected Salary: ₹4–6 LPA (Expected)
- Job Type: Full-Time, Permanent
- Work Mode: Not Disclosed
- Location: Bengaluru, Karnataka
- Application Mode: Online
About the Company
Teleperformance is a global digital business services company that provides customer experience management, customer care, technical support, and business process services to organizations across different industries.
The company works with diverse teams and customers worldwide, providing opportunities to develop skills in customer experience, quality assurance, operations, technology, and business process management.
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Job Description
As a Quality Analyst – Domestic, you will be responsible for monitoring and evaluating the quality of customer service processes. You will conduct quality audits, analyze performance data, identify areas for improvement, and help ensure that business processes comply with company policies and quality standards.
The role also involves collaborating with different teams and providing training and coaching to employees on quality procedures and best practices.
Key Responsibilities
- Conduct quality audits to ensure compliance with industry standards and company policies.
- Develop and implement quality control processes to improve customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and trends to identify improvement opportunities.
- Monitor and optimize quality metrics and performance.
- Provide training and coaching on quality procedures and best practices.
- Ensure quality-related activities align with company objectives.
- Maintain accurate quality reports and documentation.
Eligibility Criteria
- Any Graduate or Postgraduate can apply.
- 0–4 years of experience in quality analysis, quality assurance, or related roles.
- Experience in BPO or customer service environments is preferred.
- Knowledge of quality management principles and methodologies.
- Strong analytical and reporting skills.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and accuracy.
Required Skills
- Quality Analysis
- Quality Assurance
- Quality Management
- Quality Control
- Data Analysis
- Reporting
- Customer Satisfaction
- Compliance
- Problem-Solving
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Preferred Skills (If Available)
- BPO / BPM Industry Experience
- Quality Management Software
- Quality Auditing
- Process Improvement
- Coaching and Training
- Customer Service Operations
- Quality Metrics Analysis
Why Join Teleperformance?
- Opportunity to build a career in Quality Assurance and BPO operations.
- Exposure to quality management and customer experience processes.
- Opportunity to develop analytical and reporting skills.
- Gain experience in quality audits, compliance, and process improvement.
Job Location
Bengaluru, Karnataka, India
Expected Salary
₹4–6 LPA (Expected)
Selection Process (If Available)
- Application Screening
- Initial Assessment / Screening
- Quality / Operations Interview
- HR Interview
- Final Selection
- Offer Letter
The exact selection process may vary depending on the employer's recruitment process.
How to Apply
Interested candidates can apply through the job listing provided below.
Official Apply Link: Apply for Quality Analyst at Teleperformance
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Important Note While Applying
- Please read the complete job description, eligibility criteria, and application instructions carefully before applying.
- Ensure your resume is updated with accurate educational details, skills, projects, and contact information.
- If your profile is shortlisted, all further communication regarding assessments, interviews, and onboarding will be sent to your registered Email ID or Phone Number.
- Regularly check your Inbox, Spam, and Promotions folders to avoid missing important updates.
- FreshHire Daily only shares official job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself and why you are interested in the Quality Analyst role.
- What are the key responsibilities of a Quality Analyst in a BPO?
- What is a quality audit, and how would you conduct one?
- How would you identify and handle quality issues in a customer service process?
- What quality metrics would you monitor to evaluate customer service performance?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with the company. Candidates should verify all details and apply only through the official careers website or trusted recruitment source.
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