PhonePe Recruitment 2026 is now hiring Customer Experience Advisors (Merchant Onboarding Specialist) for its Bengaluru office. Freshers and experienced candidates with excellent communication skills can apply for this exciting opportunity at one of India's leading digital payments companies.
 |
Job Overview:
Company: PhonePe
Job Role: Customer Experience Advisor (Merchant Onboarding Specialist)
Job Type: Full-Time
Experience: Freshers / Experienced
Qualification: Any Graduate (10+2+3 Mandatory)
Expected Salary: ₹4 – ₹5 LPA
Job Location: Bengaluru, Karnataka
Application Mode: Online
About PhonePe:
PhonePe is one of India's largest digital payment platforms, serving 600+ million registered users and 40+ million merchants across the country. The platform enables UPI payments, bill payments, mobile recharges, insurance, investments, digital gold, and many other financial services. PhonePe is known for its innovation, customer-first approach, and fast-growing fintech ecosystem.
Is your resume ATS-friendly?
Key Responsibilities:
As a Customer Experience Advisor, you will:
- Handle PhonePe account and transaction-related customer queries.
- Support customers through Phone, Chat, and Data channels.
- Resolve customer issues by following standard processes.
- Build customer trust through quality interactions.
- Meet daily productivity and service quality targets.
- Escalate unresolved issues to relevant teams.
- Suggest process improvements to enhance customer experience.
- Educate customers about PhonePe products and services.
Eligibility Criteria:
- Any Graduate (10+2+3 Mandatory).
- Freshers and experienced candidates can apply.
- Excellent communication skills in English and Hindi.
- Knowledge of South Indian languages is an added advantage.
- Good customer handling and problem-solving skills.
Required Skills:
- Customer Support
- Customer Experience
- Communication Skills
- Phone Support
- Chat Support
- Problem Solving
- Time Management
- Active Listening
- Multitasking
- Teamwork
Preferred Skills:
- Multilingual communication skills.
- Customer service experience.
- Adaptability and willingness to learn.
- Ability to work in a fast-paced environment.
Is your resume ATS-friendly?
Employee Benefits:
- Medical, Life & Accident Insurance
- Critical Illness Coverage
- Maternity & Paternity Benefits
- Adoption Assistance
- Higher Education Assistance
- Relocation & Travel Benefits
- Provident Fund (PF), Gratuity & NPS
- 🩺 Employee Wellness Program
- Salary Advance Policy
- Career Growth Opportunities
Job Location:
Bengaluru, Karnataka
How to Apply:
Interested candidates can apply through the official PhonePe Careers portal.
Official Apply Link: APPLY HERE
Is your resume ATS-friendly?
Basic Interview Questions:
- Tell me about yourself.
- Why do you want to work at PhonePe?
- How would you handle an unhappy customer?
- What do you know about UPI and PhonePe services?
- Are you comfortable supporting customers through phone, chat, and email?
Related Jobs:
- Amazon Investigation Representative
- Tech Mahindra Customer Support Executive
- Startek Work From Home Hiring
- Cognizant Service Desk Hiring
- Wipro Associate Hiring 2026
Disclaimer:
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with PhonePe. Candidates should verify all details and apply only through the official PhonePe Careers website.
 | Bengaluru | Apply Online){kind=link}
0 Comments