TTEC Recruitment 2026 is hiring Chat Customer Service Representatives for its Ahmedabad, Gujarat location. The opportunity is open to freshers and experienced candidates, with candidates expected to handle customer queries through chat, email, social media, direct messaging, and other written communication channels.
The role is suitable for graduates and candidates who have strong written English, good computer skills, and an interest in customer service. TTEC is also accepting virtual interviews for candidates interested in relocating to Ahmedabad.
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| TTEC Hiring 2026 Chat Customer Service Representative Freshers Ahmedabad |
Job Overview
Company: TTEC
Job Role: Chat Customer Service Representative
Experience: Freshers / Experienced
Qualification: Any Graduate / High School Diploma
Location: Ahmedabad, Gujarat
Work Mode: On-site
Interview Mode: In-person / Virtual
Interview Timing: Monday to Friday, 10:30 AM to 4:00 PM
Job Type: Full-Time
Salary: ₹4–6 LPA Expected
Application Mode: Online / In-person Interview
About TTEC
TTEC is a global customer experience company that provides customer service and technology solutions to businesses. The company focuses on customer experience, digital support, and technology-enabled services.
Employees work with customers through different communication channels while developing customer service, communication, and problem-solving skills.
Is your resume ATS-friendly?
🚀 Build ATS Resume NowAbout Role
As a Chat Customer Service Representative, you will assist customers primarily through written communication.
The role involves responding to customer queries, understanding their concerns, providing accurate information, and resolving issues through channels such as chat, text, email, social media, and direct messaging.
You will report to a Team Lead and contribute to both customer satisfaction and overall team performance.
Key Responsibilities
- Respond to incoming customer communications.
- Handle customer queries through written communication.
- Resolve customer issues through chat and other non-voice channels.
- Provide clear and accurate information to customers.
- Understand customer concerns and provide appropriate solutions.
- Assist customers with product-related questions.
- Communicate professionally through chat, email, social media, and direct messaging.
- Maintain good grammar, spelling, and written communication standards.
- Escalate issues when required.
Required Skills
- Written Communication
- English Grammar
- Customer Service
- Chat Support
- Problem Solving
- Active Listening
- Computer Skills
- Typing and Written Communication
- Attention to Detail
- Customer Handling
- Time Management
- Team Collaboration
Is your resume ATS-friendly?
🚀 Build ATS Resume NowWhy Join TTEC?
- Opportunity for freshers to start a career in customer service.
- Exposure to chat and digital customer support.
- Supportive and encouraging leadership environment.
- Learning and career-growth opportunities.
- Opportunity to work with a global customer experience organization.
- Competitive compensation and performance bonus opportunities.
- Additional employee benefits may be available as per company policy.
Job Location
Ahmedabad, Gujarat
Work location mentioned in the job description:
Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba, Ahmedabad
The role is on-site.
Expected Salary
₹4–6 LPA (Expected)
The salary range above is an estimate for informational purposes and is not specified as an official salary figure in the provided job description. Actual compensation may vary depending on experience, role requirements, incentives, and company policies.
Selection Process
The official job description specifically mentions in-person interviews from Monday to Friday, 10:30 AM to 4:00 PM, with virtual interviews available for candidates interested in relocating.
The complete selection stages are not specified in the provided job description.
Candidates should be prepared for:
- Resume/Application Screening
- Written Communication or Chat Assessment
- Customer Service/Communication Interview
- HR or Final Discussion
The exact process may vary depending on the hiring team and campaign.
How to Apply
Interested candidates can apply through the official TTEC recruitment portal.
Official Apply Link: TTEC Careers – Chat Customer Service Representative
Is your resume ATS-friendly?
🚀 Build ATS Resume NowIn-Person Interview
Days: Monday to Friday
Time: 10:30 AM to 4:00 PM
Location: Ahmedabad, Gujarat
Candidates interested in relocating can also opt for a virtual interview.
Important Note While Applying
- Read the job requirements carefully before applying.
- Freshers are welcome according to the provided job description.
- Strong written English and grammar are important for this role.
- Be prepared to communicate with customers entirely through written channels.
- Candidates should be comfortable with a 24/7 work environment.
- The position is on-site in Ahmedabad.
- If you are currently outside Ahmedabad, check the virtual interview/relocation option before travelling.
- Carry an updated resume if attending the in-person interview.
- Apply only through the official TTEC recruitment channel.
- FreshHire Daily only shares job opportunities from company career portals or trusted recruitment sources. We do not charge any fee for job applications or recruitment.
Basic Interview Questions
- Tell me about yourself.
- Why do you want to work in customer service?
- Why are you interested in a chat support role?
- What is the difference between voice and non-voice customer support?
- How would you handle an angry customer through chat?
- What would you do if you don't know the answer to a customer's question?
- How do you make your written communication professional?
- How would you handle multiple customer chats at the same time?
- What does good customer service mean to you?
- Are you comfortable working in rotational or 24/7 shifts?
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Disclaimer
This job information is shared for educational and informational purposes only. We are not recruiters or affiliated with TTEC. Salary information marked as Expected is an estimate and should not be considered an official compensation figure. Candidates should verify the latest job details, eligibility, interview arrangements, and application status through the official TTEC careers portal before applying
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